Business Collaboration Tools
Every team’s productivity is amplified when they’re able to work together seamlessly and share resources in real time. Equip your colleagues with effective collaboration solutions that let them communicate and coordinate wherever they are, on any device. Delivered through the cloud, scalable to your needs and always secure, the Rogers business collaboration toolkit enables flexible, mobile teamwork.
With Rogers Unison, you’ll get the best features of a traditional desk phone in a truly mobile solution. There are no apps to download or launch, so no mobile data usage charges to worry about. And you can stop paying for unused landlines.
As a small business owner, you work in many different locations and you need the right tools to stay connected to your business from anywhere. Now, with Rogers UnisonTM there’s a truly mobile communications system to help you answer customer calls from anywhere on the device of your choice, whether it’s a mobile or desk phone.
Auto Attendant is a fully automated answering system that professionally greets your customers and directs their calls to the right destination. It’s a higher-level customer experience.
Always be reachable by your customers with Hunt Groups. Route incoming client calls between team members until they’re answered, ensuring your customers are never left on hold. Every call is answered by someone on your team.
Dual Persona lets you keep your existing local line number and add it to your mobile devices. That eliminates the need for customers to remember a new number and for you to update business cards and directory listings. You can also choose new numbers from different regions to expand where you do business while appearing local to callers in any area you choose.
Voicemail to Email
Voicemail to Email instantly sends you audio files of the messages others have left you. That means you can react to your clients’ needs, even when you’re not available to speak with them directly. Just one more way Rogers Unison helps you stay connected to your customers and your team.
Simultaneous Ring directs calls to multiple devices at the same time. Now your customers can always be sure to reach you or someone from your team when they need to.
Call Transfer allows your employees to seamlessly transfer calls from one person or department to another on softphones.
Now your employees can make and receive calls on laptops, desktop computers and tablets using their primary wireless number, and have incoming calls ring all devices simultaneously. The Soft Phone app is a great way to stay connected with customers and colleagues.
VIRTUAL CONTACT CENTRE
Reduce expensive infrastructure and serve your customers better with a scalable cloud solution for your contact centres tailored to your company’s unique needs.